algo que estoy aun desifrando que me dijieron
Hello Mauricio M,
Thank you for contacting AlertPay. My name is Alex and I am happy to assist you.
If you have paid for a good or service that was not provided to you, you may file a transaction dispute.
Before filing a dispute, please contact the seller and attempt to resolve the issue as most disputes can be resolved with proper communication.
To contact the seller, you can locate their email address in your transaction "Activity". Their email address should appear as where the payment was sent. Some sellers might also provide you with their phone number.
If you are unable to resolve the dispute in this manner and there is no co-operation on the seller’s behalf, you can file a claim in AlertPay's Help Desk. Please note that you may only dispute a transaction up to 30 days after the date of the transaction.
You may initiate your dispute by visiting
https://helpdesk.alertpay.com/ and sending us a support ticket. Select "Transaction Dispute" from the ticket categories and be sure to include the following information:
• Full name:
• Email address you used for disputed transaction:
• Seller/recipient email:
• Seller website URL:
• Reference Number(s) for disputed transaction(s):
Please include the reason for the dispute, a detailed explanation of the issue and any proof that might influence the outcome of the dispute (screen shots, tracking numbers, etc.) and we will do our best to mediate the situation.
NOTE: Please do not reply to this email directly as your dispute must be initiated by visiting
https://helpdesk.alertpay.com/ .
Alex
Account Security Analyst
Account Security Team
www.AlertPay.com
Ticket Details
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Ticket ID: VFH-xxxxxxxxx
Department: Security/File a Report
Status: Closed